I get why it happens the way it does, but it still pisses me off that the victim gets to suffer through a raft of shit while the actual criminal gets free shit with no culpability and in the end, we all pay higher prices. Except for the criminals, they're free to victimize people again and again because no one actually gives a fuck. At least I have the resources that I was able to move money into that account for paying bills, a lot of people don't have that luxury (Like me, when it happened to me 15 years ago.) In that intervening 15 years tens of millions people have fallen victim to this and probably trillions of dollars of merchandise handed to the criminals. You wonder at what point someone will say "Hmmmm....maybe we should look at this system." I have no idea how they got into the account. I don't use public wifi, and I usually don't have sites store my card info. I have separate passwords for almost every website (There are a few with duplicated passwords, but very few) and I haven't used that account in about a year.
I just went through a hellish Amazon purchase. Bought a big white board... 3'x6', on a roller stand, magnetic, heavy as fuck. Ordered it Nov 8th, guaranteed 2-day delivery. After 8 days, "it's lost, and while it may show up, you can still request a refund" popped up on the order status, so I did... chatted online, requested and was given the refund, and made sure that it wasn't going to be delivered. Or, if it was, there's no way in fuck I'm returning it because it won't fit in my car and I'm not manhandling it back to UPS or something for that return. You deliver it, you want it, you come pick it up. "Nope, all good, it'll get cancelled, and if it shows up, you get to keep it." Great... just the thing you need 2 of... monster white boards. So right after that, online to Staples, delivered to the house the next day. All good. Well, guess what was left on my porch day before yesterday? Yep... a 3'x6' white board, weighing in about 90lbs. A month after I ordered it.
Nah, gave it to a friend of mine. He's Jamaican, I told him he can now enjoy some whiteboard privilege.
We had a debacle with a TV that arrived broken from Amazon. After that I vouched, no more big or heavy purchases through them. We ended up buying from Costco. They had a good delivery service and extend their store warranty on electronics past the manufacturer's. I've actually almost completely stopped Amazon purchases. They have pissed me off in a few different ways so they are a last resort, and we may drop our membership when it's up. I think I've made one or two small purchases in the last 6mo.
this is why I now have two corded pole saws, neither of which I paid for. I was in the midst of covid when it became readily apparent that a massive coldsnap was coming to Texas so I ordered a corded pole saw thinking that 1) when they arrived I'd be healthy enough to trim some trees back in order to avoid damage to the house, power lines, general wellbeing, etc. and 2) corded were lighter than the gas one we had in the barn, and no way in fuck did I have the strength to manhandle that around. Then Amazon changed the delivery estimate until after the freeze was supposed to start, so I canceled the order, and grabbed another one with prime shipping that said it would arrive on time. Same thing -- "we're sorry, your order will be delivered.... uh, fuck if we know when." So I canceled that one, and fucked around with the gas powered while cursing every god I could think of and gasping for air like trump on the stairs of the White House. About a week after the roads cleared and the snowpocalypse was over, two electric chainsaws were delivered, even though my orders were canceled and I was never charged.
This has happened to me a few times with Amazon, and it has always been something like a book or a video game where I have no use for a second one and I don't know anyone who would want it.
Yup, they've done this to me before. Actually, it's kind of weird how arbitrary some of the things they want back are. They shipped me a $6 book that they packed badly and got damaged in transit. Sold by and shipped from Amazon.com (no third party seller). I said I wanted a new one, they said fine and sent me a return shipping label along with a UPS Pickup appointment. For a $6 book that was damaged, I got a human being that showed up on my doorstep, who had to supply a box, then pack and apply the return shipping label himself. On the other hand they sent me a $70 sander with a dead on/off switch, sent me a replacement, and told me to keep the old one. So I fixed the switch and gave it to someone. It seems really arbitrary. The number of people I know who have free things from Amazon seems bizarrely high, like high enough that it's hard to believe the math works out in their favor. But again I go back to, I think this is a result of their fire-and-forget shipping process. Anything that causes a disruption to the optimized picking and packing path is a Bad Thing.
This is literally what I do, every day. Maybe not as dark and dystopian as that (for me, anyway), but I am working in eCommerce fulfillment. AMA!
No, I don’t work for Amazon. I like the company I work for. but I do subscribe to the “boss makes a dollar I make a dime” rule
I'm guessing that it was from one of the big publishing companies. They can be real dicks to the retailers about returns and remainders. They still print that warning about books with missing covers being stolen even though I've never heard of a single case of that actually happening in the last 50 years.
Not sure in which way you're subscribing to that, but IMO, that's the way it should be. The owner holds all the responsibility/liability. The employees don't get a pit in their stomach when the county haz mat guy shows up unannounced. They aren't liable if they don't put a wheel on correctly and it comes off on the freeway. They don't miss a paycheck if times are tight. They don't wake up in the middle of the night wondering if there will be enough work next week. Edit - Guess a nerve was touched. My bad
Amazon accidentally sent us two of the largest floating mats you can buy. They roll up for storage, we hang it on the front of the pontoon, you float on them and drink beer, those things. They come in a box almost as big as a refrigerator. So I have one of those taking up space in my shop because the wife wants a spare for when the one use gets too fucked up to... float and drink beer on, I guess? At the rate the one we use is degrading, we'll need the spare in 6-10 more years, I think. Amazon flat out said they weren't shipping it back and restocking it.
"...that's why I poop on company time." I know that's a joke, but I actually had to talk to one guy about that. He'd show up at 8AM (on time), clock in, head to the crapper and wouldn't be in his station ready to work until 8:15. Virtually every single day.
what about your smoke break guys? My experience with smokers is they easily lose 30min to an hour of productivity through smoke breaks. If he was otherwise a no issue or stellar employee, I think that's a battle I would choose not to fight. Now if he's always the 1st to take a break and last to return to work, multiple smoke breaks, etc., I'd have the same conversation.